FAQs

1 - Cart: check the contents of your order. At this stage, you can modify the quantities and enter a promotional code.

2 - Customer information: enter your personal information.

3 - Delivery: we offer secure delivery.

4 - Payment: we offer several payment solutions, it's up to you to choose.

5 - Order confirmation: to ensure that your order has been properly recorded, you must reach this stage. You will also receive a confirmation by email or SMS (provide your phone number) with your order reference.

We have set up a size guide on all items in the store. If you are still unsure after consulting it, please contact our customer service directly, our team will be happy to assist you quickly.

The average processing time for an order is 48 hours. Orders are prepared from Monday to Friday, when all the products in them are available.

Our delivery times to France and Europe :

The processing of your order, the making of the products, and the delivery (free) require our team a period of 10 to 20 working days. We do everything possible for you to receive your order as quickly as possible, without compromising the quality of our goods.

Our delivery times to the whole world :

Our delivery times worldwide are 14 to 21 days working, don't forget that delivery is free everywhere in the world (excluding DROM), enjoy it! 🎁

At Bohème Infinity, secure delivery is FREE in mainland France, but also worldwide! (excluding DROM)

Once your order is placed, you will automatically receive your order number:

- by SMS (if you provided your phone number)

- or by email

Then you just need to enter your order number in our tracking platform to follow the progress of your package.

⚠️ It sometimes takes 5 to 10 business days for your tracking information to update.

If you have entered your order number in our tracking platform and it shows no information, don't panic! It sometimes takes 5 to business days before the carrier updates the tracking information.

If you placed an order with multiple items, and you have already received half of your order without receiving the other half, do not worry at all!

We work with several storage warehouses and it may be that depending on your order, you will receive your items in multiple orders.

First of all, make sure you have checked the status of your package on our tracking platform.

Then, please contact our customer service or directly by email at help@boheme-infinity.com

Your safety is our priority: our site only offers means of secure and guaranteed payment without dangers. We accept: - Visa or Mastercard bank cards - Apple Pay - American Express All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.

Of course your information is secure! 

'HTTPS' present in the URLs of our store attests to the quality of our services.

HTTPS is the secure variant of 'http' using SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and shield yourself from any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an 's' which means 'secure' and is added to the 'HTTP' protocol on the website in the address bar.

So what are you waiting for to pay securely? 😉

When we receive your order, the amount due is debited within 24 hours following it.

First, start by checking the expiration date of your credit card. It may also be a case of exceeding the limit of your credit card. Contact your bank to find out more.

No. Except in exceptional cases, we only accept one single discount code per order. Thank you for your understanding.

If you wish to return your order or an item from your order for X reasons, it is of course possible. We accept returns within a period of 14 working days from the day of receipt of your order. Returned items must be in new condition, never worn and never washed. We will inspect the items once received*.

*We reserve the right to refuse your item if it does not meet the criteria mentioned above.

To know the return procedures, please send an email explaining your request and your order number to: help@boheme-infinity.com

❌ All returns of packages made after the legal withdrawal period of 14 days from the date of delivery cannot be refunded by us. Thank you for your understanding.

Do not hesitate to consult our refund policy to know all the terms of our refunds and returns.

Upon receipt of your return package, we analyze and inspect your items to verify their compliance.

❌ If your item or items arrive in poor condition, we will be forced to return your package to you. Thank you for your understanding.

No worries! Our refund times are 7 to 14 days. Beyond 15 days, if you still haven't received anything, please contact:

- our customer service

- send an email to: help@boheme-infinity.com

Our After Sales Service is available from Monday to Saturday and responds on average within 24 to 48 hours (excluding weekends and public holidays).

We do our best to respond to your request as quickly as possible. Thank you for your understanding.

If the answer to your question is not found in our Frequently Asked Questions, please contact our customer service directly or by email at: help@boheme-infinity.com

Our team will be happy to answer your question! Don't forget, your satisfaction is our priority, so feel free to send us an email for any questions! ☀️