General Terms and Conditions of Sale (G.T.C)
General Terms and Conditions of Sale (CGV)
These general terms and conditions of sale (GTC) aim to define the obligations of the parties and the conditions for the sale of goods sold on the site.
Any purchase on this site implies, on the part of the customer, unconditional acceptance of these general terms and conditions of sale. These general terms and conditions may be modified at any time. The applicable ones are those in effect on the day of the order registration. If any provision of these general terms and conditions is canceled, in whole or in part, the validity of the remaining provisions shall not be affected.
The fact that either party does not assert the application of any clause of these general terms and conditions or agrees to its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by that party of the benefit of said clause.
Ordering process
When placing an order, the customer agrees to provide accurate and complete information. In order to be able to order on this site, the customer must create a customer account or, if applicable, fill out an order form with his personal details.
In case of creating a customer account, he will receive an email with his username and password, which will allow him access to his personal space, which are confidential and must not be disclosed to third parties. Under no circumstances shall the seller be held responsible for any loss, theft, or fraudulent use of the identifiers and his order data.
The customer is then invited to follow and respect the ordering process, namely: enter their delivery and billing details, select their delivery method, validate the summary page that includes the selected products and/or services, references, quantities, unit prices, and total price, confirm and pay for their order.
The order date is deemed to be that of the order date, after actual payment of the order, provided that the email address specified by the customer contains no errors.
Regarding the products sold
The products available from our suppliers are those displayed as such on the site on the day of the order and within the limits of available stock from our suppliers, as the company does not reserve stock. The seller commits to honoring orders only within the limits of available stock from our suppliers. In the absence of immediate availability, they commit to contacting the customer, as soon as possible, to inform them of a new availability timeframe.
The available products are those displayed as such on the site on the day of the order and within the limits of available stock. The seller commits to honoring orders only within the limits of available stock. In the absence of immediate availability, they commit to contacting the customer, as soon as possible, to inform them of a new availability timeframe.
The seller may withdraw any product displayed on the site at any time.
For the products: Price - delivery charges & payment terms
The prices of the products are indicated on the product description pages. They are indicated excluding tax, excluding customs duties, and excluding shipping costs. Our company reserves the right to modify the prices of the products at any time, in compliance with applicable legislation.
The ordered products will be invoiced based on the price in effect on the site at the time of order validation.
As many products are imported from abroad (outside the European Union) at the request of customers, the prices of products sold through the websites are indicated in euros excluding taxes (excluding VAT and customs duties) unless otherwise stated. They are precisely determined on the product description pages. They are also indicated in euros excluding tax (excluding VAT and customs duties), unless otherwise stated, on the product order page, and excluding specific shipping costs.
Upon purchase, the Customer buys the product excluding tax and becomes the importer of the purchased product in their capacity as the recipient of the Product.
The prices of the products do not include import VAT, import taxes, or customs duties, which must be paid in addition and will be entirely the responsibility of the customer, who is liable for these taxes as the recipient of the Product.
Payment of taxes
The Client is solely responsible for the declaration and payment of VAT on import during the customs clearance of the Product. They may be required to pay VAT on import. As this tax is not the responsibility of our company, it cannot be held liable for the reimbursement of this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be required in certain cases. Our company has no control over these duties and amounts.
They will be the responsibility of the client and fall under their responsibility (declarations, payment to the competent authorities, etc.). Our company invites the client to inquire about these aspects with the relevant local authorities.
The indicated prices include, where applicable, the discounts that the seller may grant to the client. The seller reserves the right to modify its prices and financial conditions at any time. However, it commits to invoicing the ordered goods at the conditions and prices indicated at the time of order registration. The price is payable in full, on the day the order is placed by the client.
The seller will not be obliged to deliver the ordered products if the price has not been fully paid in advance. At the end of the ordering process, the accepted payment methods for settling orders are credit cards (MasterCard, Visa, American Express). Any payment will only be considered final after the effective and complete collection of the amounts by the seller.
The seller does not cover the costs related to payments from countries other than France.
Invoices & payment terms
Invoices are sent to the client electronically or upon delivery.
Late payment
In case of late payment, the amounts due will accrue interest at a rate equal to the legal interest rate in force. Late penalties will automatically apply from the day following the payment date indicated on the invoice and are due without any reminder or prior formal notice.
By express agreement between the parties, the failure to pay any amount due by the client to the seller results in the payment, as a penalty clause, of a flat fee of 20% on the total amount owed by the client. Furthermore, the seller reserves the right to charge the banking fees that it may incur due to the necessary steps taken to recover the amounts owed to it by the client.
Similarly, the seller reserves the right to suspend further deliveries if the customer does not pay the amounts due under the conditions and according to the terms set.
Regarding the sold products - Retention of title
The seller retains full and complete ownership of the products sold until full payment of the price, including principal and accessories. The above provisions do not prevent the transfer to the customer of the risks of loss, theft, or deterioration of the products subject to retention of title, as well as any damages they may cause, upon delivery of the products.
For the products: Delivery - Transport - Reception: Delivery
Deliveries of orders placed on the site are limited to metropolitan France. The delivery method offered to the customer is Free Delivery by La Poste, under their sales conditions. The products are packaged in a way that complies with current transport standards, and to ensure optimal protection of the products during transport.
The customer is requested to adhere to these same standards when returning a product. The delivery time is specified during the purchase process, depending on the delivery method chosen by the customer. In any case, it is calculated from the actual receipt of the full payment of the order (main and accessories). The customer can contact the seller's sales department at any time by email to be informed about the tracking of their order or use the tracking platform on the site.
This tracking allows the customer to know the status of their order processing, as well as the status of the shipment. Any defect or delay in delivery must be reported by the customer, as soon as possible, by email. The seller is deemed to have fulfilled their contractual obligation as soon as they have handed the package over to the carrier, and their liability cannot be sought in case of faults, failures, or negligence on the part of the latter.
In case of force majeure, the seller is released from their delivery obligation. In addition to situations considered as “force majeure” by jurisprudence, total or partial strikes, floods, fires, epidemics, etc., or any other exceptional event that slows down or prevents the delivery of orders are also considered as force majeure.
Reception
It is the customer's responsibility to receive and verify the compliance of their order upon receipt and, if necessary, to make any reservations on the delivery note.
These reservations regarding the condition of the goods or for missing products must be confirmed by email to help@boheme-infinity.com within 14 days following their receipt. It is the customer's responsibility to provide any justification regarding the reality of the anomalies, apparent defects observed, etc.
Beyond this period, any delivery that has not been subject to reservations is deemed compliant with the order and considered accepted by the customer, who is therefore deprived of any recourse against the seller.
Damaged package
The customer must imperatively refuse any damaged package, indicating their reservations in the form of detailed, dated, and explicit handwritten observations + signature on the delivery slip. If necessary, by taking and attaching a photograph. In the absence of reservations from the customer, the delivery is deemed accepted by them from the receipt of the package.
In the case of a damaged package, the customer must, after issuing their reservations to the carrier, inform the seller by email at help@boheme-infinity.com without this information obliging the latter in any way.
Withdrawal period
In accordance with the provisions of the Consumer Code, the consumer customer has a withdrawal period of 14 days, starting from the day after the receipt of the products, to exercise their right of withdrawal without having to justify reasons or pay penalties, except for return shipping costs.
When the deadline expires on a Saturday, Sunday, or public holiday, it is extended to the next business day.
After this period, the customer will no longer be able to exercise their right of withdrawal. However, we draw the customers' attention to the fact that the right of withdrawal does not apply to certain products due to their specificities.
Exercise of the right of withdrawal
The exercise of the right of withdrawal can be exercised by the customer, before the expiration of the 14-day period mentioned above, by sending the seller an email asserting said right of withdrawal to the email address help@boheme-infinity.com
To do this, you can copy/paste the withdrawal form below and send it back to us duly completed and signed.
Withdrawal form
Madam, Sir, On XXX (specify the date of purchase),
I placed an order online and received it on XXX (specify the date of receipt).
In accordance with the provisions of the Consumer Code, I hereby notify you that I am exercising my right of withdrawal regarding this order and that I will return it within the next fourteen days.
Full name and address of the consumer: XXX (to be specified).
I kindly ask you to refund me the amount of XXX € (specify the amount) that I paid you by XXX (specify the payment method - credit card).
Thanking you, I beg you to accept, Madam, Sir, the expression of my distinguished salutations.
The XXX at XXX
NAME - first name - signature
Consequence of the right of withdrawal: return of products
We want our customers to be completely satisfied with their order. If for any reason you are not satisfied with your purchase, you can return your order within 14 days of receiving it.
For any assistance request, please contact us: help@boheme-infinity.com.
After receiving your package, we will process the refund/store credit for your order.
Products must be returned in their original packaging and in perfect condition allowing their sale as new.
The customer has the right to open the delivered packages as long as it does not render the product unfit for sale. For hygiene reasons, products must be returned unused; otherwise, the refund cannot be processed, and the right of withdrawal cannot be applied.
Refund
In case of exercising the right of withdrawal within the aforementioned period, the price of the returned products will be fully refunded to the customer by the same payment method used by the customer at the time of purchase, as soon as possible and no later than fourteen days following the date on which the seller becomes aware of the exercised right of withdrawal.
Personal data
The publisher of the site commits to ensuring that the collection and processing of personal data carried out from this site comply with the GDPR and the Data Protection Act. It specifically commits to ensuring the security and confidentiality of this data.
In this regard, only authorized persons have access. The collection of this data, which is legally based on the legitimate interest of the data controller, aims at managing customer relations, unpaid debts, and litigation.
The processed data is that which is recorded by the person themselves when placing their order on our site. The personal data collected via our website is retained for a period of 3 years from the day of its collection.
In accordance with the legislation on the protection of personal data, any natural person has the right to access, rectify, delete, and port the information concerning them, which you can exercise by sending us an email, accompanied by a copy of your identity document, to the email address help@boheme-infinity.com.
You can consult the site cnil.fr for more information about your rights. You can also, for legitimate reasons, oppose the processing of data concerning you. If you believe, after contacting us, that your 'Data Protection' rights are not respected, you can file a complaint with the CNIL.
Responsibility
The seller is released from its obligations in case of force majeure and declines any responsibility regarding the misuse or improper use of products purchased on the site.
Applicable law - mediation & competent jurisdiction
The contractual relationships between the seller and its customers are exclusively governed by French law.
In case of a complaint, the consumer customer can contact the seller's sales service by email at the following address help@boheme-infinity.com, which commits to providing a response within a maximum period of 4 weeks.