General Conditions of Sale (CGV)

General Conditions of Sale (CGV)

The purpose of these general conditions of sale (CGV) is to define the obligations of the parties and the conditions of sale of the goods sold on the site.

Any purchase on this site implies, on the part of the customer, unreserved acceptance of these general conditions of sale. These General Terms and Conditions are subject to change at any time. Those applicable are those in force on the day the order is registered. If any of the provisions of these General Conditions of Sale are cancelled, in whole or in part, the validity of the remaining provisions will not be affected.

The fact that either party does not claim the application of any clause of these General Terms and Conditions or acquiesces in its non-performance, whether permanently or temporarily, cannot be interpreted as a waiver by this party. party to the benefit of said clause.

Order process

When ordering, the customer undertakes to provide accurate and complete information. In order to order on this site, the customer must create a customer account or, where applicable, fill out an order form with their personal contact details. 

If a customer account is created, they will receive an email with their username and password, which will allow them access to their personal space, which are confidential and must not be disclosed to third parties. Under no circumstances can the seller be held responsible for any loss, theft or fraudulent use of identifiers and order data. 

The customer is then invited to follow and respect the order process, namely: enter their delivery and invoicing details, select their delivery method, validate the summary page which lists the selected products and/or services, the references , quantities, unit prices and total price, confirm and pay for your order. 

The date of the order is deemed to be that of the date of the order, after actual payment of the order, provided that the email address specified by the customer does not contain an error. 

Regarding the products sold

The products available from our suppliers are those displayed as such on the site on the day of the order and within the limits of stocks available from our suppliers, the company does not reserve stock. The seller undertakes to honor orders only within the limits of stocks available from our suppliers. In the absence of immediate availability, it undertakes to contact the customer, as soon as possible, to inform them of a new availability period.

The products available are those displayed as such on the site on the day of the order and this, while stocks last. The seller undertakes to honor orders only within the limits of available stocks. In the absence of immediate availability, it undertakes to contact the customer, as soon as possible, to inform them of a new availability period.

The seller may withdraw, at any time, any product displayed on the site.

For products: Price - delivery costs & payment terms

Product prices are indicated on the product description pages. They are indicated excluding tax, customs duties and shipping costs. Our company reserves the right to modify product prices at any time, in compliance with applicable legislation.

The products ordered will be invoiced on the basis of the price in effect on the site at the time of validation of the Order.

To the extent that many products are imported from abroad (outside the European Union) at the request of customers, the prices of products sold through the websites are indicated in euros excluding taxes (excluding VAT and excluding customs duties) unless otherwise indicated. opposites. They are precisely determined on the product description pages. They are also indicated in euros excluding tax (excluding VAT and customs duties), unless otherwise indicated, on the product order page, and excluding specific shipping costs.

When purchasing, the Customer purchases the product tax-free and becomes the importer of the product purchased in his capacity as recipient of the Product.

Product prices do not include import VAT, import taxes or customs duties, which must be paid in addition and will be fully payable by the customer, who is liable for these taxes as recipient. of the product.

Payment of taxes

The Customer is solely responsible for the process of declaring and paying import VAT upon customs clearance of the Product. He may be asked to pay import VAT. To the extent that this tax is not the responsibility of our company, it cannot be required to reimburse this tax.

For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. Our company has no control over these rights and amounts.

They will be the responsibility of the customer and are their responsibility (declarations, payment to the competent authorities, etc.). Our Company therefore invites the customer to obtain information on these aspects from the corresponding local authorities. 

The prices indicated include, where applicable, any discounts that the seller may grant to the customer. The seller grants himself the right to modify his prices and financial conditions at any time. However, it undertakes to invoice the goods ordered under the conditions and prices indicated when registering the order. The price is payable in cash, in full on the day the order is placed by the customer.

The seller will not be required to deliver the products ordered if the price has not been paid in full beforehand. At the end of the order process, the payment methods accepted to pay for orders are CB (MasterCard, Visa, American Express). Any payment will only be considered final after effective and complete collection of the sums by the seller. 

The seller does not cover costs relating to payments from countries other than France. 

Invoices & payment terms 

Invoices are sent to the customer electronically or upon delivery. 

Late payment 

In the event of late payment, the amounts overdue will bear interest at a rate equal to the legal interest rate in force. Late penalties accrue automatically from the day following the payment date appearing on the invoice and are due without a reminder being necessary or any prior notice.

By express agreement between the parties, failure to pay any sum owed by the customer to the seller results in the payment, as a penalty clause, of a fixed compensation of 20% on the total amount of sums owed by the customer. . In addition, the seller reserves the right to invoice the bank charges that it would have to bear due to the steps made necessary for the recovery of the sums owed to it by the customer.

Likewise, the seller is authorized to postpone further deliveries if the customer does not pay the sums due under the conditions and according to the terms set.

Concerning the products sold - Reservation of title 

The seller retains full and complete ownership of the products sold until full payment of the price, in principal and accessories. The above provisions do not prevent, upon delivery of the products, the transfer to the customer of the risks of loss, theft or deterioration of the products subject to retention of title as well as the damage that they could cause.

For products: Delivery - Transport - Reception: Delivery

Deliveries of orders placed on the site are limited to mainland France. The delivery method offered to the customer is Free Delivery by La Poste, under their conditions of sale. The products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during transport.

The customer is asked to respect these same standards when returning a product. The delivery time is specified during the purchasing process, depending on the delivery method chosen by the customer. In any case, it is calculated from the actual receipt of full payment for the order (principal and accessories). The customer can contact the seller's sales department at any time by e-mail to be informed of the tracking of their order or use the tracking platform on the site.

This tracking allows the customer to know the progress of the processing of their order, but also the status of the shipment. Any defect or delay in delivery must be reported by the customer, as soon as possible, by e-mail. The seller is deemed to have fulfilled his contractual obligation once he has handed over the package to the carrier and his liability cannot be sought in the event of faults, failures or negligence on the part of the latter.

In the event of force majeure, the seller is released from his delivery obligation. In addition to situations considered as “force majeure” by case law, total or partial strikes, floods, fires, epidemics, etc. are considered as force majeure. or any other event of an exceptional nature slowing down or preventing the delivery of orders. 


It is the customer's responsibility to receive and verify the conformity of their order upon receipt and, where applicable, to express all reservations on the delivery note.

These reservations about the condition of the goods or for missing product must be confirmed by email to within 14 days of receipt. It is up to the customer to provide any justification as to the reality of the anomalies, apparent defects observed, etc.

Beyond this period, any delivery not subject to reservations is deemed to conform to the order and considered accepted by the customer, who is therefore deprived of any recourse against the seller.

Damaged package

The customer must absolutely refuse any damaged package, indicating his reservations in the form of detailed, dated and explicit handwritten observations + signature on the delivery slip. If applicable, by taking and attaching a photograph. In the absence of reservations on the part of the customer, delivery is deemed to have been accepted by him from receipt of the package.

In the event of a damaged package, the customer must, after expressing his reservations to the carrier, inform the seller by email at without this information obligating the latter in any way whatsoever.

Withdrawal period

In accordance with the provisions of the Consumer Code, the consumer customer has a withdrawal period of 14 days, starting from the day after the day of receipt of the products, to exercise his right of withdrawal without having to justify reasons or pay. penalties, except return costs.

When the deadline expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. 

After this period, the customer will no longer be able to exercise his right of withdrawal. However, we draw customers' attention to the fact that the right of withdrawal does not apply to certain products, due to their specific characteristics. 

Exercise of the right of withdrawal 

The customer may exercise the right of withdrawal, before the expiration of the 14-day period mentioned above, by sending the seller an e-mail asserting said right of withdrawal to the email address

To do this, you can copy/paste the withdrawal form below and return it to us, duly completed and signed.

Withdrawal form

Madam, Sir, XXX (specify date of purchase),


I placed an order with you online and took delivery on XXX (specify date of receipt).


In accordance with the provisions of the Consumer Code, I hereby notify you that I am exercising my right of withdrawal regarding this order and that I will return it to you within the next fourteen days.


Name and full address of the consumer: XXX (to be specified).


Please reimburse me the sum of €XXX (specify the amount) that I paid to you by XXX (specify the means of payment - bank card).


Thanking you, please accept, Madam, Sir, the expression of my distinguished greetings.


The XXX in XXX


Last name - first name - signature


Consequence of the right of withdrawal: return of products

Any return of products by the customer will be made, at their exclusive expense, to the following address: Floor 101 and 5, No. 8, Wodu Industrial Zone, Longgang District, Shenzhen 518000, China. The products must be returned in their original packaging and in perfect condition allowing them to be sold in new condition.

The customer has the right to open the delivered packaging as long as this does not make the product unsuitable for marketing. For hygiene reasons, the products must be returned unused, otherwise the refund cannot be made and the right of withdrawal cannot apply.


In the event of exercising the right of withdrawal within the aforementioned period, the price of the returned products will be fully refunded to the customer by the same type of payment used by the customer during their purchase, as soon as possible and at the latest within fourteen days following the date on which the seller becomes aware of the right of withdrawal exercised.

Personal data

The site editor undertakes to ensure that the collection and processing of personal data, carried out from this site, complies with the GDPR and the Data Protection Act. It undertakes in particular to ensure the security and confidentiality of this data.

As such, only authorized people have access to it. The collection of this data, which has as its legal basis the legitimate interest of the data controller, has the purpose of customer relationship management operations, unpaid debts and disputes.

The data processed are those resulting from registration, by the person themselves, when ordering on our site. Personal data collected via our website is kept for a period of 3 years from the day of collection.

In accordance with the legislation on the protection of personal data, any natural person benefits from a right of access, rectification, deletion, portability to information which concerns them, which you can exercise by sending us an e-mail, accompanied a copy of your identity document, to the email address

You can consult the website for more information on your rights. You can also, for legitimate reasons, object to the processing of data concerning you. If you believe, after contacting us, that your “Computer and Liberties” rights are not respected, you can lodge a complaint with the CNIL.


The seller is released from his obligations in the event of force majeure and declines all responsibility for the misuse or misuse of the products purchased on the site.

Applicable law - mediation & competent jurisdiction

Contractual relations between the seller and its customers are exclusively subject to French law.

In the event of a complaint, the consumer customer may contact the seller's sales department by e-mail at the following address, which undertakes to provide a response within a maximum of 4 weeks.

If the customer considers that he has not obtained a satisfactory response from the seller, he has the possibility of resorting to a consumer mediator (articles L.612-1 of the Consumer Code).

In this case, he can contact the mediatorBAYONNE MEDIATION, entity designated as the seller's “referent mediator”:

The contact details of the mediator that may be entered by the customer are as follows:

-       Digital submission by form on the site:

- By postal mail: 32 Hamlet Street, 64200 BIARRITZ

In this case, the customer must prove having already contacted, in writing, the seller's customer service.

If the customer's request is declared "admissible", the mediator will handle the dispute (complaint dating less than 12 months).

The parties retain all rights of recourse to the competent courts. Namely, for individual clients, the rules of the Code of Civil Procedure apply.